Telford Steam Railway Logo Menu

FAQs

  • How to Prepare for THE POLAR EXPRESS™ Train Ride

    What should I wear for THE POLAR EXPRESS™?

    We encourage our guests, young and old to wear pyjamas just as in the book with a dressing gown for good measure also. Children love it and if you can persuade our older guests, Mums, Dads, Granny and Grandpa to also join in, the atmosphere in the train comes alive for a truly magical experience!

    For the safety of our guests we ask that they wear sturdy, closed toed shoes and not slippers, open toed shoes, flip-flops etc.

    What should I bring?

    Don’t forget your tickets and order confirmation! You will need your golden ticket to board THE POLAR EXPRESS™ so don’t forget this! These will have been posted to you, if you haven’t received yours see the tickets FAQ for details.

    For those of you who purchased The Polar Express storybook then please feel free to bring it along to read along with and to ask Santa to sign it for you.

    Also this is a magical experience that you will want to cherish forever, so we recommend bringing a camera. Be sure to share your best memories with us on our Twitter and Facebook profiles too so we can share the magic! There will also be a professional photographer at the event should you wish to have that extra special memory!

    As you will be outside when boarding and departing THE POLAR EXPRESS™ we ask that you dress appropriate to the weather conditions.

  • How To Get Here / Parking

    When should we arrive for the event?

    We recommend you arrive at Ironbridge Park and Ride (where you will check-in) 20mins to 30mins prior to the time on your ticket.

    Where are you?

    For THE POLAR EXPRESS™ Train Ride Event please use postcode TF4 3QE and look for the signposts for Ironbridge Park and Ride.

    You will not have to travel down any narrow roads, as the Ironbridge Park and Ride is located directly off the A4169

    The Ironbridge Park and Ride listed postcode (TF4 3QE) only gets you to the area, it is vital that you follow the signs. 

    DO NOT GO DOWN CRACKSHALL LANE OR JIGGERS BANK.

    The satellite photo below shows the location of the park and ride (courtesy of Google Earth), access is only from one side of the carriageway, so you may have to loop around the bottom roundabout to get there.

    The entrance to the park and ride is shown in the picture below…

     

    Where do I park?

    All our guests will be transported by a free shuttle bus from the free to use Park’n’Ride at “Ironbridge Park and Ride” to Telford Steam Railway. All guests must report here in order to check-in. Those arriving at the railway will be diverted to Ironbridge Park and Ride. Please be aware that if you try to travel direct to the Telford Steam Railway site you will be directed away and this delay could lead you to missing your train.

    SAT NAV DOES NOT WORK ALL THE WAY TO THE PARK AND RIDE, PLEASE FOLLOW THE SIGNS AND DIRECTIONS.

    DO NOT GO DOWN CRACKSHALL LANE OR JIGGERS BANK.

    The satellite photo below shows the location of the park and ride (courtesy of Google Earth), access is only from one side of the carriageway, so you may have to loop around the bottom roundabout to get there.

    The entrance to the park and ride is shown in the picture below…

    Where can those with disabilities park?

    There is parking available for disabled guests closer to the railway however this is extremely limited. We therefore ask you to contact us here prior to the day of the event.

    Remember, it’s December!

    As the event takes place in December please do prepare for wintry road conditions, remember this is England, weather can vary dramatically, however this event will run no matter the weather conditions even in rain and snow. Telford Steam Railway is not liable for any road closures or delays.

  • Tickets

    How can I buy tickets?

    All tickets are sold online. You cannot order tickets via phone or in person. We accept all major credit and debit cards as payment and we use WorldPay as our payment processor.

    What is the cost for tickets?

    Standard Class: £23

    First Class: £36

    To find out more about our ticket classes please see here.

    Are there discounts available?

    Due to the popularity of the event, there will be no discounts.

    What is the classification for tickets?

    Adults are 16 and over.

    Children are 2 years old  to 15 years old.

    Children under 2 years can travel for free but must be held on an adults lap at all times when on the train. Proof of age may be asked for on the day.

    Are tickets sent to me in the post?

    Yes, we aim to post tickets less than 2 weeks before the event. However, we will not post tickets if you have purchased them within a week of the event. In that situation you must print your order confirmation / e-ticket and present this on arrival.

     I have lost my tickets.

    If you have lost your tickets these will not be resent. Therefore on the day of the event you must print and show your order confirmation.

    Can I purchase a Mug/Bell separately to my order?

    Sorry we cannot sell the Mugs, Bags or Bells Separately. Bells are provided to all Children Only and mugs to all premium only passengers.

  • Accessibility

    Can the train accommodate wheelchair users?

    Unfortunately due to the nature of the heritage carriages that we use we are unable to accommodate wheelchair users on the train. If a wheelchair user is able to transfer to the train and use the provided seats we would be happy to accommodate them and we would be happy to transfer their wheelchair from the boarding platform to the exit platform, however a wheelchair cannot be left on the train. We are sorry for this inconvenience.

    Is the railway suitable for guests with disabilities?

    Whilst we are a heritage railway we aim to try and accommodate those with disabilities as best as we can. All our platforms are surfaced to be easy to walk on. There is a downwards ramp to Horsehay & Dawley Platform where you will board THE POLAR EXPRESS™ when leaving the train, Spring village platforms are flat with a slight ramp on the end to the events marquee . We will also be using outdoor flooring on uneven areas but do be aware there are some areas where gravel or hardcore is used as paving but this is kept to a minimum. We also have on-site disabled toilets.

    Are there disabled toilets available?

    Yes, we have toilets available for our disabled guests. Should you wish to use the facilities please be sure to ask a member of staff who would be happy to guide you to them using the most efficient method. Show you where they are.

    Are there baby changing facilities available?

    Yes, we have changing facilities in the Disabled Toilets.

    Is there any parking for guests with disabilities?

    There is parking available for disabled guests closer to the railway however this is extremely limited. We therefore ask you to contact us here prior to the day of the event.

  • Refund & Cancellation Policy

    What is the cancellation / refund policy?

    Unfortunately due to the popularity of THE POLAR EXPRESS™ Train Ride event we are unable to offer any cancellations, refunds, or reschedules therefore please be sure you can attend on the dates/times selected when you booked. The train can depart in rain and snow. In the unfortunate event the train is unable to operate, you will be notified immediately and given a complete refund or the opportunity to reschedule.

    Under the discretion of the management should a refund be issued a fee of £10 will apply and will be removed from the refund. The booking fee is also non refundable.

    Seating

    Our carriages have seating arranged in 4’s around a table, if you do not book your tickets in multiples of 4 due to high demand for seats it is possible you will not be sat with your family around a table. Likewise bookings of odd numbered seats could see you split up. We offer to do our best in seating people together but this may not always be possible.

    What if the weather is bad and travel will be difficult?

    As the event takes place in December please do prepare for wintry road conditions, remember this is England, weather can vary dramatically, however this event will run no matter the weather conditions even in rain and snow. Telford Steam Railway is not liable for any road closures or delays. Please leave plenty of time for you to travel safely to us.

    Full Terms

    Our full terms and conditions can be seen by clicking here.

  • Email Confirmation

    I have not had an email confirmation?

    Sadly our emails are blocked and seen as spam by some email providers. Please use our online Ticket Checker to request an email and check your spam/junk mail folder (Allow 5 minutes for the email to arrive).  Please Click here.